1) Let me explain how the pricing works in case you don't understand, and a bit confused as to how this all works...
-  1st you choose an accommodation type IE: Crown Villa.  The price of the 3BR Crown Villa is $171.50 per
  night or $1,200.00 per week. This price is for the villa only and does not include the all-inclusive price per person. The all-inclusive is       mandatory. Let's say you have a family of 6 which consists of 3 adults and 3 children ages 15, 9 and 1.  The rental rate is paid to us, and you'll would pay the resort the all-inclusive when you check in at the current rate per adult per night along with children 3-11 at
  (1/2 adult rate) and children under 3 is free. Your total charges for a one-week vacation are as
  follows... Villa price is $1,200.00 for the week (payable in advance) ... All Inclusive current rate per
  adult x 3 adults, 15-year-old child at adult rate and 9-year-old child at (1/2 adult rate) and infant - no
  charge. You would pay the resort the current all-inclusive rate and the mandatory resort fee. 

2) I have been told that there is a Mandatory Resort Fee for all reservations. That is a fact... the resort has a MANDATORY RESORT FEE for all reservation which is currently $25.00 per adult per night in the villas, $18.00 per night in the Presidential and Royal Suites and $16.00 per
    adult per night at Tropical, Cofresi Palms and all other accommodations. Children 3-11 are 50% of the fee 

3)  If I stay in a Crown Villa is the pool really private?
-  Yes, the pool is a private pool exclusively for you.  This only means that no one else can use your pool
  and does not mean that your swimming area cannot be viewed from another villa / neighbor or street.

4) How will I know which Crown Villa I will receive?
-  You won't know until your villa is assigned to you upon checking in at the resort. We always request 
   the best villa available for all our guests.  

5) Are the Crown Villas air conditioned? 
-  The Crown Villa is not centrally air conditioned, but the bedroom areas are air conditioned and the
  main living areas of the villas are not.  There are some villas which are completely air conditioned but
  availability is limited.

6) Do the villas have ceiling fans?
-  Most villas have ceiling fans in the main areas as well as the bedrooms.

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7) Can I request a Non-Smoking Villa?
-  All villas are Non-Smoking villas in the resort. 

8)  What is a Supreme member and are you that type of owner?
-  Yes, I am. Supreme member, which is a high level of ownership the resort offers. You will
  have access to the VIP areas, VIP Gourmet Restaurant, VIP parties, VIP World, VIP Beach, ETC...  You will be
  staying as my guest and receive Excellent Service from this resort. You will also have your own dedicated customer service representative. 
  There is no higher access for guests than the access that you will receive by renting from us.

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9)  Will I receive the same access in this resort as you the owner?
-  Yes, you will receive the highest level of Guest VIP that the resort offers automatically with all rentals. You as my guest will receive "Blue   Band" but for an upgrade of $15 per person per day. You will get a "Gold Band" which gives you owners level guest access in the resort - this will give you the following additional VIP areas: Serenity Beach, Harmony Beach and Lifestyle Beach. 
  There are members who will promise you a "Gold Band", but understand that most cannot offer a
  "Gold Band" unless they are present in the resort. Please remember that your rental already has the
  highest guest level VIP included at no charge for your stay.    

10)  What airports should I fly into / How long is the ride to the resort?
-  You will only want to fly into Puerto Plata (POP) Puerto Plata is about 1/2 Hour from the resort.  You must
  submit your airport pick-up form 14 days in advance in order to receive free transportation.
-  We never recommend that you book your flights 1st, we always suggest you wait until you have your 
  resort confirmation number in hand before you book any airfare.

11) I saw before where you offered pick-up from Santiago (STI) is that still available?
-  The resort offers pick-up from Santiago for a fee.  Up to 6 people is $120.00 charge for one way pick-up. The normal charge is about $250 round trip. The ride is about 1 and 1/2 hours to the resort. You will have resort transportation at the airport waiting for you. We never recommend that you book your flights 1st, we always suggest you wait until you have your 
  resort confirmation number before you book airfare. (Max pick-up qty is 6 adults/children with one van from Santiago)
-   Please note all airport transportation must be arranged at least 14 days in advance of your arrival date to guarantee
  your pick-up. Should you not have your forms in by that date you may need to arrange your own transportation.

12)  I am flying into Santo Domingo (SDQ) how will I get to the resort and how long is the ride?
-  Santo Domingo is about 3 1/2 hours from the resort via taxi service.  We have never flown into            
   the Santo Domingo airport, but we have had guests who did and used the following service             
   to get to the resort http://www.dominicanairporttransfers.com
-  We never recommend that you book your flights 1st, we always suggest you wait until you have your 
  resort confirmation number in hand before you book any airfare.

13)  What is the price for the sit-down restaurants?
-  No additional fee for the sit-down restaurants (VIP Gourmet, etc...)  These are included       
   with your All-Inclusive.  Guests currently have access to VIP restaurants.

14)  How many times can we eat at the restaurants?  Do you have any restrictions?
-  Currently we don't have any restrictions with our membership, however the
  resort may limit the number of times that you can eat at any restaurant so that all members / guests have the
  opportunity to make a reservation at their favorite restaurant.  We have guests that try and eat at the 
  VIP gourmet and other restaurants more than one time per visit. Even though many can be based upon
  availability or time of year, so we don't ever guarantee that you will be able to eat at any one
  restaurant more than once. Your dedicated customer service representative will have a list of restaurants with select times.

15)  Are there any other Fees?
-  There are no hidden fees or taxes paid to Prestigious Lifestyle Vacation or paid to the resort. The mandatory resort fee applies to everyone

including owners, which varies depending on time of year. 

16)  Can I get a Villa on the beach
-  We can request a Villa on the beach for you.  We have a high membership and as such your request  
  will take a priority over other guests but member requests always take priority.  We can't guarantee you
  a Villa on the beach as the resort will not guarantee one to us.  The beach front villas are limited.

17)  How long does the reservation process take?
-  We usually have a confirmation number for your stay within 5-8 business days, not to include holidays or weekends. We will forward this
  information to you. 

18)   Will I get a golf cart for travel throughout the resort?
-  We can GUARANTEE you a golf cart for the duration of your stay if staying in a villa with all inclusive. The golf cart is highly recommended as the resort is quite large and having the golf cart is very convenient for your villa rental. The resort always makes
  the final decision with golf cart availability and we can ensure you that our guests take a priority with
  golf cart distribution. Each golf carts typically seat 4, there are some larger ones that seat 6 but those
  are only used for larger villas when available.  There is a $50.00 refundable security deposit required
  to rent the golf cart, please be prepared for this as this fee is required in cash.

19)  If I book the Villa and I only have 2 people traveling, will I have to share my Villa?
-  NO, the Villa is yours and yours only, only you and your traveling guests will be in the Villa.

20)  Is the $1200.00 per week fee per person?
-  NO, that fee is per Villa only.  Your price is the same if you have 1 or 6 people staying in the Villa.               
  The only extra that you pay is the current all-inclusive fee for the number of people in your party per day and the mandatory resort fee.

21)  How do I arrange for airport pick-up upon my arrival into the resort?
-  You don't, airport pick-up is a service that is provided for you when you book with Prestigious Lifestyle                   
  Vacation conditional that you fly into Puerto Plata or Santiago. There is a fee of $120.00 each way (Max pick-up is 6 adults/children in one van from and to Santiago)

22)  What are the fees for airport transportation?
-  Airport pick-up from Santiago is $120 each way (Max Occupancy for any Santiago Pick-Up is 6 adults/
  children and all in one van).  
-  Airport pick-up from Puerto Plata is FREE
-  Optional Helicopter service from Puerto Plata is offered at a fee $$$
-  Please note all airport transportation must be arranged at least 14 days in advance of your arrival date to guarantee
  your FREE or paid pick-up. Should you not have your forms in by that date you may need to arrange for transportation.
-   WE ALSO DO NOT determine the time of your departure and we have NO SAY as to when you depart.  We are not able
    to change your departure time which is set by the resort.  It is not typical to arrive to the airport 2-3 hour before your
    flight departure.

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23) I have read where some owners are including the limousine and the helicopter will I have that?
-  A owner cannot guarantee you a limo or helicopter, no matter their status as an owner. As an owner we can only request these services. The final decision is up to the resort, because these services are limited and based on availability. The resort has a very limited number of limo's
  and only one helicopter. 

24)  Is there Internet service available in the Villa / Resort
-  Most all Villas have Internet access - there is a fee associated with this service, but if you upgraded to the "Gold Band" it's free.  Internet access 
  is available at no charge at VIP World, VIP Tower, VIP Beach, NV Beach and most all VIP areas.  There
  are free computers for your use at Villa Reception as well.  I HIGHLY RECOMMEND THAT YOU DON'T PURCHASE
  THE INTERNET SERVICE OFFERED AS THE SERVICE IS SUPER SLOW AND UNRELIABLE.

25)  How close is the Beach from the resort?
-  The entire resort is located on Cofresi beach as such you will be within walking distance to the
  beach from any villa.

26)  Is there any refund policy?
-  There is no refund for no-shows or early departures, however if you can't make your dates          
   and you notify us 60 days in advance we will do our best to reschedule your trip for you, we                
   do charge $100.00 for trip date changes.  If we can't provide you with the dates, your request
  (non-holiday) then I will issue you a 50% to 70% refund of your accommodations depending on the resort. 

27)  Can I get a 4-, 5- or 6–7-bedroom villa Guaranteed?
-   Yes, as a Supreme member we can guarantee 4-, 5- & 6–7-bedroom villas.         
    You may call the resort to verify any of our information. Should your size villa booked not be available
    for any reason the resort will provide you with qty (2) 3 Bedroom villas.

28)  Are there any laundry facilities within the Villa?
-  No, however the resort does offer laundry service for a fee and there are laundry facilities located within the resort.  

29)  Does the Villa have a Safe for my valuables?
-  Yes, each villa has a safe that is free. For other accommodations the cost is $20.00 per week.

30)  I have a small pet that I usually travel with, are pets welcome?
-  Sorry, there are no animals allowed, except for those assisting people with special needs.

31)  Can I have alcoholic beverages other than beer delivered to my villa / accommodation?
-  YES, that is now a benefit that you have.  All Reservations have a special menu to order from and
  alcohol will be available for pick-up, and you can take it to your accommodation.  This is at NO
  ADDITIONAL CHARGE.  This is NOT an unlimited supply, and the resort will let you know what is available
  for your reservation.

32)  Does the resort offer childcare?
-  Yes, the resort does offer childcare, and this can be arranged at any time while at the resort.

Reservations need to be set up with the babysitter in advance to ensure one will be available during the time you need. 

33)  Do I need to bring any type of Power Adapter to the resort when I travel there?
-  The resort uses the same power receptacles found in the U.S.

34)  Do I need to exchange any U.S. Dollars for Dominican Pesos?
-   No, the resort as well as all vendors that we have found take American Currency.

35)  Does the resort accept Credit Cards (Visa, MasterCard, Amex) for Payments for all-inclusive?
-  Yes, the resort accepts all major credit cards for all-inclusive as well as other activities.

36)  Does the resort supply Hair Dryers and Irons for all rental accommodations?
-  Yes, every room type does have a Hair Dryer and Iron.

37)  What is the cost to visit Ocean World Park (Located right next door)?
-  All our guests in all units will receive FREE Ocean World Tickets valued at $69.00 each with the upgraded "Gold Band".  Your ticket
  is good for 1 visit to Ocean World on any day you choose.  Just Visit VIP Customer Service for your
  FREE Ticket (located at the basement level of the VIP Tower).  You may be given other options 
  available to you for free or a great discounted rate.  Ocean World requires a 48 Hour advance notice.  The
  resort may substitute Ocean World Tickets with another day pass which will have similar value.  This is done
  at the discretion of the resort and we have absolutely no control as to which benefit will be available for your
  stay.  It's also VERY IMPORTANT to note that should you be given tickets to Ocean World, and you don't visit
  the park you WILL be charged for the tickets.  Please don't waste this benefit by not using your tickets as
  your tickets are part of a daily allocation, and your tickets are reserved in your name and can only be used by
  your traveling parties.  Again, you WILL BE CHARGED for any unused tickets by the resort.

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38) What is included in the All-Inclusive Rate?
-  This fee covers all Restaurants available to guests, VIP World, VIP Beach, NV Beach,
  VIP Sports Cafe, Premium Alcohol FREE from all guest VIP Areas, Alcohol FREE from other non-VIP areas.

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39) I have read from other owners that a BBQ is included if I stay in a villa, what is that and is it true?
-  Owners often advertise something that you will not receive to make the quick sale.  The BBQ is
  available to renters of villas at a premium price of about $130.00 per person.  The BBQ is prepared
  at your villa and it is a home cooked meal with deserts included.  It is very good but There is NO
  OWNER who can offer you this service at no charge.  Call the resort @ (809) 970-7777 to verify.

40) I have read where there are new restaurants Saffron and Ocean do I have access to them?
-   Saffron and Ocean are currently not available for guests and is not included with any package. 
  There is no member who can offer you these restaurants with their rental.  The resort deals with unhappy
  guests all too often because of members misinforming their guests.  Call the resort to verify
  @ (809) 970-7777 to be informed.

41)  Are there any areas that are currently not included with the VIP access for guests?
-  NO, guests get the same benefits as an owner. 
  * Serenity Beach, Harmony Beach and Lifestyle Beach with your Gold Bands.
  * Azul restaurant with gold band (You have access to VIP Gourmet)
  * Anja's Lounge (You have access to VIP Sports Bar / Lounge)

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42) I have read where the resort has a new Hookah bar called the Spot - Can I use that?
-  You do have access to "The Spot" which is located directly inside VIP World.  This is exclusive to
  any guests with VIP access.   

43)  I have read when I stay in a villa, I can have breakfast cooked daily at the villa, is this true?
-  Yes, you will automatically have breakfast cooked at your villa for you daily and maid service daily at NO EXTRA CHARGE for this
  service.  The breakfast includes eggs, fruit, juices, meats, cheese and breads.  

44) What is the Check-In and Check-Out time for the Villas and Suites?
-  The Check-In time is 3:00pm and the Check-Out Time is 11:30am.  Remember that your unit may not
  always be available at the above check-in time, so sit back-relax and have a drink while the resort
  prepares your room for you.

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45)  Do you have any restrictions on check-in or check-out days or length of stay?
-   We have no restrictions on the check-in or check-out day.  We suggest that you find the lowest price
    on your airfare and then use those dates for your check-in and check-out dates.  We offer length of stays
    from 4 nights minimum to 60 days, so any length of time in-between is acceptable.  Your stay will be
    pro-rated based upon the amount of time you choose.  

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46)  Does the resort offer a crib or a highchair for my child?
-  Yes, the resort offers cribs and highchairs.  We will make a note on your reservation, and you may also
  obtain either from VIP Guest Services.

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47)  I would like to know a phone number where I can reach the resort?
-  The main phone number to the resort is (809) 970-7777. 

48)  What is the climate at the resort?
-  The annual average temp in the Dominican is 77 degrees.  The temp can range from 75-90 during the 
  winter months and 80-105 during the summer months.

49)  What is the process to book my vacation?
-  To book any vacation rental with us we simply need your Name, Address, City, State, Zip, Telephone #(s), email, number of guests, 
  and the unit being booked.  We will send you out a rental contract that will have all the necessary
  information needed to complete your rental.  Reservations are usually complete in 4-7 days business days, not to include

holidays and weekends.

50)  Do you require payment in full to make my reservation?
-  We don't require full payment to make your reservation, you can choose our 50% payment option which
  will guarantee your accommodations.  Your final payment of 50% is due 60 days in advance of your 
  travel dates for all non-holiday reservations and 70 days in advance for all holiday travel dates.  

51)  Is the water safe to drink on the resort?
-  No, the water is not safe to drink on the resort or anywhere on the island.  There are some guests who
  will use bottled water (provided) to brush their teeth.  All the ice and water at the bars are from a water
  company and they are safe to drink.

52)  Do you need a passport to travel to the Dominican Republic?
-  Yes, a passport is required to visit the Dominican Republic.  All guests regardless of age require a
  passport -- this means everyone.  Children including infants require a passport for travel.

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53) How can I guarantee the quality or the view of the unit that I rent from you.
-  Sorry, no owner can give you a guarantee, because the resort makes absolutely no guarantees to us.  We have a high level
  membership the resort offers, and we always do our best to ensure your satisfaction. There is no way to
  ensure any room placement and nor can any member make this guarantee to you.

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54) I have a membership with Lifestyle but can't get the accommodations I need, can I rent from you?
-   Unfortunately, you can't - the resort policy is that we DO NOT rent to existing members and so if you have
  rented from us and the resort finds out you are a member you will be stripped of ALL VIP benefits that we
  have extended to you under our membership.  You will receive absolutely NO COMPENSATION should 
  you be stripped of all benefits by the resort.  We highly recommend that you use your own membership
  with the resort to book any accommodations or upgrade your membership. 

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55) Are there any fees to change or modify my reservation?
-   Yes, there is a $100.00 fee to change any reservation, add any feature, change the quantity of people
  Traveling on your reservation, etc.... Should you for instance change the dates and wish to add the 
  golf cart that is 2 changes and the fee would be $200.00. We always recommend that you ensure the
  information given to us is accurate so you can avoid any change fee.

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56) Do I have to attend a "Sales Pitch"
-  No, you do not, but you may be approached by a staff member asking you if you would like a "Tour" of the resort
  and this is the "Sales Pitch" ... So, if you have no desire for a "Sales Pitch" then simply tell them "NO"

57)  WHAT'S THE CATCH / THERE'S NO CATCH?
-  No sales promotion, no time share presentation that you have to attend - 
   there is NO CATCH AT ALL!  We are owners and wish to extend to you a vacation to remember.        
   Why? Because we know you will tell your friends and family about an experience that most could not         
   have had otherwise imagine.